Welcome to the BETTR! Bettr is a digital community of like-minded individuals who believe in achieving financial freedom and security through mindful and responsible use of credit. Bettr serves the purpose of enabling individual and collective growth by offering timely access to quality credit for the underserved, underrepresented and marginalised, in a simple, transparent, and easy-to-use manner. We aim to be fair, convenient, safe, and human in our approach, treating our members
Terms of Service (“Terms”)
The Terms set forth below shall form a binding legal contract between you and Mvalu Technology Services Private Limited (“the Company / Mvalu / We / Us / Bettr”) having its registered ofﬁce at 1502 A Wing, The Capital C 70 G Block, Bandra Kurla Complex, Bandra E, Mumbai - 400051. You agree and acknowledge that you have read the Terms set forth below. We may amend the Terms at any time by posting an updated version on the App. The updated version of these Terms shall take effect immediately upon posting and may be notified, via the App. It is your responsibility to review these Terms periodically for updates / changes.
You have the right to opt-out of agreeing to these Terms, and therefore also using the App. If you are not comfortable with any of the Terms or do not wish to be bound by the same, you are at liberty to refrain from using the App and the App Services.
However, please be aware that your use of the App Services would mean deemed acceptance of these Terms and its associated policies mentioned here, including any modification thereof. As long as you comply with these Terms, Bettr grants you a personal, non-exclusive, non-transferable, limited license to use the App Services.
1. Scope of the App Services
Mvalu Technology Services Private Limited is the owner and controller of ‘BETTR’ which is a web-based mobile application that has integrated with multiple financial institutions, built strong intelligence capabilities and associated with various third-party data providers to build a robust system which can be used by any individual, looking for employment or extra earnings, get themselves on-boarded and start distributing financial products on our platform and includes other related facilities and services offered on BETTR currently or in the future, where such services can be accessed via the internet either on mobile and desktop/ laptop (“BETTR” or “App”).
By registering with BETTR and using the App Services, you are representing that
Please be aware that while Bettr has the right to grant you the license to use the App and the App Services, we also reserve the right to revoke or refuse the use of the same, subject to our reasonable discretion. In this regard, we may also choose to suspend your BETTR Account or your access to the same. As a registered User, in such an event, you may contact our support team to assist you/ resolve the situation. Additionally, do also note that these Terms are not an indicator or a guarantee towards the continued availability of the App Services.
“Applicable Law” means all applicable laws, rules, regulations, guidelines, statutory or government notifications in India including Reserve Bank of India regulations.
“App Services” means the services mentioned in Section 1 vis-à-vis the App.
“BETTR Account” or “Account” means the account you create on BETTR for the use of the App Services.
“Transaction” means a payment or payment request made by the User for sending or receiving payments.
“UPI” means Unified Payment Interface.
“User” means a person who registers for the App Services vis-à-vis the BETTR Account.
“We” or “Us” means Bettr.
“You” or “Your” means a User.
Those terms are supposed to be used as a reference to understand the stuff below.
4. Registering with Bettr
To avail our services you are required to first download our App, and then create a BETTR Account. Your account shall require you to and you agree to provide the following details:
Bettr may require you to provide additional details, as and when required, in order to comply with any applicable regulatory requirement or for additional services/ products via the App, as and when offered, and may also utilize data lawfully obtained from third party service providers authorized by the User, including but not limited to data pertaining to the User’s credit score, to provide the App Services.
While completing the registration process you will be provided with a One-Time Password (OTP) or any other piece of information, as part of our security procedures. Kindly treat such information as confidential, and do not disclose it to any third party. In the event you disclose such information to a third party, Bettr shall not be responsible for any loss or damage that may occur. You agree to immediately notify us of any unauthorized use of your password, by sending details of the same to: help@Bettrcredit.com
You are responsible for any access to the App through your Account, whether such access is directly by you or through any third party. You will also be responsible and liable to us for all activities that take place or occur through and in your Account. You agree that your ability to log into your Account is dependent upon external factors such as internet service providers and internet network ability and we shall not be liable to you for any damages or consequences arising from your inability to log into your account.
By providing us with your email address and mobile number, you consent to our using the email address to send you service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address / mobile number to send you other messages, including changes to features of the service and special offers. In order to efficiently deliver the App Services, you have given us your explicit consent to access your emails for the specific purpose of reading emails relevant to the App Services, including bank account statements, to analyse and identify fraudulent transactions, hidden charges etc. To the extent required for the App Services, any password-protected document will be accessed via automated means, by utilizing information provided by you to automatically generate passwords in order to safely access such documents.
You explicitly consent to allow BETTR to read SMS messages and emails then Bettr may, through automated means, access your messages on your mobile device/mobile number and mails on your registered email address to retrieve/use information from such messages and mails to provide you with enhanced services.
For the sake of clarity, if you choose to sign up for the BETTR product offering in the App, you will be consenting to provide Bettr with access and the right to use your information as set out below:
5. Your Use of Bettr
When you use our App, you are representing to us that:
You are responsible for any fees that may be applicable to certain transactions or use of the App; where you will be notified of such applicable fees, prior to the completion of any transaction. Only if you consent to paying the above-mentioned fees, shall the transaction go ahead. All fees shall be determined by Bettr and will be inclusive of taxes.
Bettr cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions mentioned here. You assume all risk of harm or injury resulting from any such lack of compliance by any other user or any person.
10. Use and Protection of Intellectual Property Rights
Bettr and the App Services are protected by copyright, trademarks, patents, trade secret and/or other intellectual property laws. No information, content or material from the App may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without Bettr's express written permission. You are hereby given a limited licence to use the App Services, subject to your agreement of these Terms.
When you upload, submit, store, send or receive content that may include feedback to or through our App, you give Bettr a worldwide, perpetual licence to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. This licence shall not revert to you even if it is not used by Bettr. The rights you grant in this licence are for the limited purpose of operating, promoting, and improving the App Services, and to develop new ones. This licence continues even if you stop using the App Services.
11. Tax Liability
You hereby agree to comply with any and all applicable tax laws in connection with your use of the App Services, including without limitation, the reporting and payment of any taxes arising in connection with payments made through the App, or funds/income received through the App Services.
12. Representations and Warranties
The App Services, including all content, software, functions, material, and information made available or accessible through the Services are provided “as is”. Bettr, BETTR, their respective agents, co-branders or partners, make no representation and warranty of any kind for the content, software, functions, material, and information available/accessible through the Services.
Bettr does not warrant that the functions contained in content, information and materials on the App, including, without limitation any third-party sites or services linked to the App will be uninterrupted, timely or error-free, that the defects will be rectified, or that the App or the servers that make such content, information, and materials available are free of viruses or other harmful components.
You agree to defend, indemnify and hold harmless Bettr, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively ‘Indemnified Parties’) from and against any and all claims, demands, damages, obligations, losses, liabilities, cause of action, costs or debt, and expenses (including any legal fees) arising from:
14. Limitation of Liability
In no event shall Bettr, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages or losses whatsoever, or damages for loss of data or profits, goodwill, and/ or other intangible loss, whether or not foreseeable and regardless of whether Bettr has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of, or access to, the App or App Services.
Bettr’s total cumulative liability arising from or relating to these terms and conditions shall not exceed the net fees Bettr has actually received and retained from your valid transactions during the three (3) month period immediately preceding the date of the claim.
15. Force Majeure
Bettr and its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors, distributors and service providers shall be relieved of all responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond our reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures, or fluctuations, computer virus attacks, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond our reasonable control or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. You further acknowledge and agree that neither we, nor any of the foregoing entities are responsible or liable for (a) any incompatibility between the App and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the App in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
17. Governing Law and Jurisdiction
The App, the App Services, all your transactions with the App, and our relationship shall be governed by the laws of India, without regard to conflict of law principles. You agree that all claims, differences and disputes which we may have shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai.
21. Contact us
If you have any concerns, complaints or grievances about the terms or other users or their manner of use of the application infringe or violate your rights or any complaints about how we handle your personal information, please feel free to contact the Grievance Officer any time at:
TransUnion CIBIL Terms and Conditions
TransUnion CIBIL Limited [Formerly known as Credit Information Bureau (India) Limited]
Hoechst House, 6th Floor
193, Backbay Reclamation
Mumbai – 400 021
Sub: Grant of Consent
In connection with submission of the application for my credit information offered by CIBIL (“Consumer Credit Information”) through Mvalu Technology Services Private Limited (referred to as the “Company”) and delivery of the Consumer Credit Information to the Company, I hereby acknowledge and agree to the following:
Experian Credit Report Terms and Conditions
CONSENT IN RELATION TO ACCESS TO CREDIT INFORMATION THROUGH EXPERIAN
This End User Agreement (the “Agreement”) is made between you (the “User” or “You”) and Mvalu Technology Services Private Limited a private limited company having its registered office at 321,3rd Floor, E-wing, Kanakia Zillion, CST Road Junction, LBS marg, Kurla West Mumbai Mumbai City MH 400070 IN (“CLIENT”, “Us” or “We”, which term shall include its successors and permitted assigns). The User and CLIENT shall be collectively referred to as the “Parties” and individually as a “Party”.
You hereby consent to CLIENT being appointed as your authorized representative to receive your Credit Information on an ongoing basis for credit monitoring is satisfied or expiry of 6 months from date the consent is collected; whichever is earlier.
BY EXECUTING THIS AGREEMENT / CONSENT FORM, YOU ARE EXPRESSLY AGREEING TO ACCESS THE EXPERIAN CREDIT INFORMATION REPORT AND CREDIT SCORE, AGGREGATE SCORES, INFERENCES, REFERENCES AND DETAILS (AS DEFINED BELOW) (TOGETHER REFERRED AS “CREDIT INFORMATION”). YOU HEREBY ALSO IRREVOCABLY AND UNCONDITIONALLY CONSENT TO SUCH CREDIT INFORMATION BEING PROVIDED BY EXPERIAN TO YOU AND CLIENT BY USING EXPERIAN TOOLS, ALGORITHMS AND DEVICES AND YOU HEREBY AGREE, ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN.
Terms and Conditions
Information Collection, Use, Confidentiality, No-Disclosure and Data Purging
CLIENT shall access your Credit Information as your authorized representative and CLIENT shall use the Credit Information for limited End Use Purpose consisting of and in relation to the services proposed to be availed by you from CLIENT. We shall not aggregate, retain, store, copy, reproduce, republish, upload, post, transmit, sell or rent the Credit Information to any other person and the same cannot be copied or reproduced other than as agreed herein and in furtherance to applicable law including the CICRA.
The Parties agree to protect and keep confidential the Credit Information both online and offline.
The Credit Information shared by you or received on by us on your behalf shall be destroyed, purged, erased immediately upon the completion of the transaction/ End Use Purpose for which the Credit Information report was procured, this period not being longer than 6 months.
Governing Law and Jurisdiction
The relationship between you and CLIENT shall be governed by laws of India and all claims or disputes arising there from shall be subject to the exclusive jurisdiction of the courts of Mumbai.
The relationship between you and MVALU TECHNOLOGY SERVICES PRIVATE LIMITED (“BETTR”) shall be governed by laws of India and all claims or disputes arising there from shall be subject to the exclusive jurisdiction of the courts of Mumbai.
Capitalised terms used herein but not defined above shall have the following meanings:
“Business Day” means a day (other than a public holiday) on which banks are open for general business in Mumbai.
“Credit Information Report” “means the credit information / scores/ aggregates / variables / inferences or reports which shall be generated by Experian;
“Credit Score” means the score which shall be mentioned on the Credit Information Report which shall be computed by Experian.
“CICRA” shall mean the Credit Information Companies (Regulation) Act, 2005 read with the Credit Information Companies Rules, 2006 and the Credit Information Companies Regulations, 2006, and shall include any other rules and regulations prescribed thereunder.
PLEASE READ THE ABOVE MENTIONED TERMS AND CONDITIONS AND ACCEPT.
BY CLICKING “ACCEPT” YOU AGREE AND ACCEPT THE DISCLAIMERS AND TERMS AND CONDITIONS SET OUT HEREIN.
** This document is an electronic record in terms of the Information Technology Act, 2000 and Rules made there under, and the amended provisions pertaining to electronic records.